Help Center›Damage & refunds

Report damage or an accident

Please fill in the form as completely as you can. Fields marked * are required.

If anyone is injured or in danger, call 112 first. After a collision in the capital area, you can call Árekstur.is at +354 578 9090.

1

Your rental

Found on your rental agreement and receipt.

Only if someone other than the renter was driving.

2

What happened

Town, road number or a description – e.g. 'Route 1 near Vík'.

In your own words – where you were going, what happened and which parts of the car were damaged.

3

Other vehicle or person involved

No other party – you can skip this step.

Names and phone numbers, if any.

4

Photos and documents

Close-ups and wide shots of the damage, the scene, the other vehicle and its license plate, and the signed accident report if there is one.

Up to 20 files, 15 MB each
5

Confirm and send